Monday 1 August 2016

MyNHS - Waiting

I am naïve.  Writing a blog is hard work.  I have no idea how Roy Lilley, my favourite NHS blogger, does it every day.  I had no idea of the commitment needed to keep it up.  One of the issues is that my blog is a little bit niche.  Trying to find the time and something to say every week about Diabetes from a managers perspective, was always going to be tricky.


My saving grace is that diabetes is in the NHS Mandate, NHS Business Plan and Five Year Forward View.  Diabetes is high profile for the NHS and therefore, luckily, there is a plethora of stuff being churned out to provide rich fodder for me to try and understand and reflect back each week.

However, this week I am focused on what hasn’t been published rather than what has.

A bit of history.

The CCG Assurance Framework 2015/16 published on the 26th March 2015 announced that:

 “It is our intention to publish the CCG scorecard which will inform several of these components on MyNHS, through the NHS Choices website.  Our performance and delivery commitments will be described in relation to five population groups: the generally well, people with long term conditions, people with mental health problems or learning disabilities, children and young people, and the frail elderly, with an additional focus on planning.  The outcome measures in the scorecard will be derived from, and assessed in line with, the NHS Outcomes Framework. 

We will also publish a more detailed operational manual as well as technical guidance on the metrics used in the scorecard.  Key sources of information for assurance will be thoroughly scrutinised so that everyone has full confidence in the facts.”

The “CCG Scorecard” has now morphed into the “CCG Improvement and Assessment Framework” which includes six clinical priorities matching those set out in the Five Year Forward View.  One of these clinical priorities is diabetes. 

Considering there are only 2 indicators for each of the six clinical priorities the wording of the diabetes indicators certainly squeezes a lot in:

1.       Diabetes patients that have achieved all the NICE-recommended treatment targets: HbA1c<+58mmol/mol (7.5%), cholesterol<5mmol/L and blood pressure<+140/80mmHg and for children: HbA1c<=58mmol/mol (7.5%)

2.       The percentage of people with diabetes diagnosed for less than one year who have a record of attendance at a structured education course.

Look at the technical guidance.  It relies on participation in the National Diabetes Audit and also the indicators, rightly, include adults and children which in some respects have different needs, funding, services, etc, etc.  Certainly lots to get ones teeth in to.

So, as promised back in March 2015 we now have the Operational Manual and the Technical Guidance and, as of last Monday the 25th of July we have the performance against the 2 diabetes indicators on MyNHS.  Click on the link.  Have a look.

MyNHS: “enables users easily to see how their local health and care services compares to similar services round the country”. 
Putting the information on MyNHS is deliberately to demonstrate transparency to the public although, at the moment, you can tell whether the percentages published for each CCG on each indicator or considered good or not.

So are you wondering what hasn’t been published? 

Well, by the end of June, we were meant to have had CCGs performance ranked by each of the six clinical areas.  However, there has been a delay.  According to the Health Service Journal (27th of July) there are wrangles about how the ratings should be described (good, bad, ugly, etc) and also whether the information being collected on performance for these indicators are really reflective of a CCG’s performance in these clinical areas.

I can understand it.  Diabetes is complicated.  Care is delivered across so many NHS departments.  Distilling a rating for “better care” just in to 2 indicators must be tricky if neigh on impossible.  The indicators also needed to be an area that needed improvement and therefore, by its nature, will not look good initially.  It will be in 5 years time when people can really make a judgement.  Not now.

I can imagine the public wondering why their CCG is looking poor for diabetes.  You can imagine CCGs wondering whether those 2 indicators can really provide an assessment of diabetes care.  

Some heads have rolled after the announcement of 26 CCGs being classed as “Inadequate” further to the publication of the CCG Assurance Annual Assessment 2015/16 last week.  Such tricky stuff.  No wonder people are in knots.  No wonder there is a delay.

However, you have to start somewhere.  This is all new.  Anything new has teething problems.  I see it as a huge opportunity to keep diabetes very much on the NHS radar and I think the 2 indicators selected for diabetes are a really good starting point and certainly key areas for improvement.

Plus………………………………………………….. it gives me something to write about.